Frequently Asked Questions
Everything you need to know about shopping for Korean Beauty in Switzerland
Are all your products authentic and sourced from Korea?
Yes, 100%. We work directly with brands and authorized distributors in South Korea to ensure that every product we sell is genuine, fresh, and compliant with Swiss safety standards.
What are the shipping costs and delivery times within Switzerland?
We offer fast shipping via Swiss Post. Orders are typically processed within 24 hours and delivered within 1-2 business days. Shipping is free for all orders over 80 CHF.
Do I have to pay customs duties or import taxes?
No. Since we are based in Switzerland and all our stock is held locally, there are no hidden customs fees or import taxes for our Swiss and Liechtenstein customers.
What is your return policy?
You can return unopened and unused products in their original packaging within 14 days of receipt. Due to hygiene reasons, we cannot accept returns for products that have been opened or tested.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, TWINT, and Apple Pay for a secure and seamless checkout experience.
How can I find the right products for my skin type?
Each product page includes detailed information on skin types and concerns. If you need personalized advice, our K-Beauty experts are available via email or our contact form to help you build your perfect routine.